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stevie0818
Level 7
‎05-23-2020 10:16 PM

TCL Roku TV 65S405 cannot update!

Hi,

My TCL ROKU TV (65S405) has been stuck in version 9.00 Build 45. I have tried to update through the internet and found the version unchanged after reboot. I have then factory reset and connect to both wireless/cellphone hotspot, both returned to a fresh start and version still remains in 9.00. I then tried flash with USB and still to no avail. Now my ROKU TV is just a TV.

What's the issue? Is it software or hardware? What's your experience dealing with TCL in this regard?  It's weekend and couldn't get through to the customer support.

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atc98092
Community Streaming Expert
‎05-24-2020 10:29 AM

Re: TCL Roku TV 65S405 cannot update!

Check this page and see if there's a more recent version you can download and install via USB. The Roku TVs are the only Roku devices you can update in this way.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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stevie0818
Level 7
‎05-24-2020 11:17 AM

Re: TCL Roku TV 65S405 cannot update!

Hi Dan,

Thank you for the information. Unfortunately I have tried this way with 2 different USB and still not able to...

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