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stevie0818
Level 7

TCL Roku TV 65S405 cannot update!

Hi,

My TCL ROKU TV (65S405) has been stuck in version 9.00 Build 45. I have tried to update through the internet and found the version unchanged after reboot. I have then factory reset and connect to both wireless/cellphone hotspot, both returned to a fresh start and version still remains in 9.00. I then tried flash with USB and still to no avail. Now my ROKU TV is just a TV.

What's the issue? Is it software or hardware? What's your experience dealing with TCL in this regard?  It's weekend and couldn't get through to the customer support.

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2 REPLIES 2\
atc98092
Community Streaming Expert

Re: TCL Roku TV 65S405 cannot update!

Check this page and see if there's a more recent version you can download and install via USB. The Roku TVs are the only Roku devices you can update in this way.

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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stevie0818
Level 7

Re: TCL Roku TV 65S405 cannot update!

Hi Dan,

Thank you for the information. Unfortunately I have tried this way with 2 different USB and still not able to...

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