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yorchgutierrez
Level 7

TCL Roku TV 55UP120 no image only sound

I have a TCL Roku TV model 55UP120 since 2017 but all of the sudden, the screen went black and sound is coming out but no image is displayed. I have already tried resetting and every trick available but still no image. Sometimes if I unplug it for 30 seconds, plug it back in and then turn it on, it will flash the TCL Roku logo but goes away immediately. The TV was untouched so I suspect either it got updated and it broke the image or it is a component on the TV. Has anyone had any similar issue? Any advice is welcome. Thanks

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL Roku TV 55UP120 no image only sound

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can contact TCL here: https://support.tclusa.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Joeyy
Level 7

Re: TCL Roku TV 55UP120 no image only sound

Danny, that link is to a Chinese language site not helpful at all!

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RokuMary-F
Roku Employee
Roku Employee

Re: TCL Roku TV 55UP120 no image only sound

Hi @Joeyy,

Thanks for reaching out to the Roku community!

Please try to reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Let us know how it goes! We're hoping this will work for you.

Thanks,

Mary

 

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