I recently purchased a TCL Roku tv, model number 43S435, for my bedroom. It was working fine, until it suddenly started displaying a green image when I tried to stream anything, except for the one show I was just watching. It is very weird and hard to explain. The home screen of the tv (where all apps are displayed) and the home screens within each app all look perfectly fine. It’s not until I try to play/stream a show that the image turns green. Nothing is plugged into my tv except for an Ethernet cable. Here are pictures to show what I’m talking about.
I also have the same TV, I purchased it less than 6 months ago. The tv does this on and off on YouTube, Netflix, Hulu, Disney+.. It’s at random and I don’t know how to fix it when it happens. This never happens on those apps on other devices to me ever, and I’ve had those apps for years. It’s certainly the tv.
Thanks for your post. I was hoping this was a one time thing. When your tv does this, is there a specific amount of time before it goes back to normal? Have you contacted TCL regarding this? I might return the tv if this is something that’s going to be a bigger issue in the future.
This sounds like it may be a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
Can you please provide us the following information: -Roku TV brand and model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -summary of the issue you are experiencing
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Serial Number: X00000K2DW8X software version 9.3.0 Build: 4194-93 Device ID: S041D032DW8X
I'm also having the green issue. Menus appear normal even within apps, but once a video, show or film is selected the image becomes green and pixelated. It looks like some sort of filter in a cruddy photo app trying to look like the Matrix. Very odd and suddenly onset.