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Melgr
Level 7

TCL Roku Remote... Buttons

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The remote keys have changed operation.  The 'ok' key operates the mute/unmute.  Volume up key takes you to Hulu.  Sometimes a key takes us to the some app that is no longer available. Any suggestions?? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku Remote... Buttons

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Hey @Melgr

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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FastFurious
Level 9

Re: TCL Roku Remote... Buttons

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Yes it’s it’s called buy a new remote. In the meantime you can download the Roku remote control app for your smart phone. 

Angrox Remote Control Applicable for TCL Roku TV Remote,Universal for Hisense/ONN/Sharp Roku Smart LED TVs https://www.amazon.com/dp/B08GS1S9XY/ref=cm_sw_r_cp_api_i_PE1Y4ZTHYCH18848N5JG?_encoding=UTF8&psc=1

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RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku Remote... Buttons

Jump to solution

Hey @Melgr

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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MilesT
Level 14

Re: TCL Roku Remote... Buttons

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Has someone swapped your remote for a gimmicked ones to prank you?

Not a Roku employee
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