Ever since receiving the latest Roku 9.4.0 update, none of my apps such as Netflix, Disney +, Amazon, and Hulu load. They hang on the waiting wheel then then screen goes black and the tv reboots. I manually updated to 9.4 and experienced this so I rolled back to 9.3 and everything returned to normal. Now my tv automatically received the update and the roll back version is no longer available. Additionally, my cable box unit sometimes is not recognized and then reboots. Please provide a solution to this issue or allow me to roll back to a known good version.
Can you please provide us the following information: -Roku TV brand and model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what channels and what version/build are the channels (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have more information we will be able to pass it along to the appropriate team to investigate further.