Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pr1358
Level 7

TCL Roku 49 inch 4K tv speakers not working

Jump to solution

I have a TCL Roku 49 inch 49s405 smart TV. I had previously connected it to an external speaker and haven't disconnected it for about 2 years. Today when I unplugged the external speakers and switched on the TV I hear no sound from the inbuilt TV speakers. I tried all of workarounds and tried factory resetting multiple times but still not working. Please help.

0 Kudos
1 Solution

Accepted Solutions
RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku 49 inch 4K tv speakers not working

Jump to solution

Hello @pr1358

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can contact TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku 49 inch 4K tv speakers not working

Jump to solution

Hello @pr1358

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can contact TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos