Returned to our apartment after being away for a bit and reconnected our TV to power. None of the apps were working so we unplugged the tv, reset the router and modem. With no success, we did a factory reset and have since been trying to reconnect to wifi. Every time we correctly type the network key "Wireless Connection" and "Internet Connection" appear with green checks instantly, but the screen still has the "Checking..." pop-up. The TV then restarts and we proceed with the same process. We did connect to a mobile hotspot, successfully updated software, but then it tries to reinstall the same update again...continues over and over with no success.We've unplugged all other devices, held the factory reset button on the back of the TV numerous times, and unplugged from the wall outlet with nothing working. We can even see on our router settings that the TCL ROKU TV is connected and all other devices (phones, laptops etc.) work fine. It must be an issue with the update that is trying to be pushed forcing this infinite loop. Any help much appreciated.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
What was the fix for this issue? I am experiencing the exact same thing. Brand new tv right out of the box and unable to update software. I’ve tried resetting, disconnecting and reconnecting power cord and no luck. Tv is connected to internet with a perfect signal and still no luck. Any advice would be much appreciated. I’ll probably just end up returning tv to store if I can’t get it going. Thanks again
Can you post your solution here so that everyone gets it. It is very common in Roku TV. I got the same with my 1 and 1/2 yr old sharp roku tv..it is in infinity of a reboot universe..non fixable...not a hardware problem bc changing the motherboard or powerboard didnt fix it. It worked before factory reset. The software was badly written. It was mad in Mexico.
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating your Roku TV. Then once your Roku TV has been setup, try switching back to your home wireless network.