We apologize for any inconvenience this caused and thank you for bringing the issue to our attention. We have now passed your details to the Roku team. Our engineering team is investigating this issue, and we will provide an update on the Community thread once more information is available.
Your patience and understanding are greatly appreciated.
Is that a TCL employee admitting to false advertising and or deeptive trande practices in violation of the applicable unfair and deceptive trade practices laws? Seems like that could be exhibit A to in a class action complaint.
That is absolutely ridiculous. The thing clearly runs at 120hz 1440p....I have no idea what he is referencing there. They should get someone who actually knows what they are talking about. The specs clearly list 120hz @@1440p.
Same, this was the last TCL for me as well. Its clear they are lacking in the software department. I ended up selling my R635(too big to move to a non gaming room) after this TCL support fiasco and picked up an LG C2. This was way way way sooner than I ever planned to replace this TV. Massive disappointment that it hasn't lived up to its promises. I am still curious to see if they ever handle this latest issue.