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stuckintheinbet
Level 7

Re: TCL 65R625 Local Dimming settings not working

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Working after Build 6447. Manually check for the update. Mine didn't automatically update. 

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Dizmal
Level 7

Re: TCL R625 Local Dimming settings not working

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Mine is still not working after the update to build 6444. Manual update finds no other updates available.

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RokuTannerD
Level 19

Re: TCL 65R625 Local Dimming settings not working

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Thanks for checking in here. For those that contacted me directly with your information, we've gone ahead and made an early, updated build available to help get you back up and running.   

We hope to have another standard system update broadly available soon that will resolve this. If anyone else is running into this issue, feel free to send me a private message with your Roku TV's serial number from Settings>System>About and I'll work with you directly. 

 

Thanks,

Tanner

Moonshiner
Level 7

Re: TCL 65R625 Local Dimming settings not working

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Thanks, I PM'ed my information. 

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DAK60
Level 7

Re: TCL 65R625 Local Dimming settings not working

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Thanks.  PM'd you with the needed information.

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R625problemstoo
Level 9

Re: TCL 65R625 Local Dimming settings not working

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Also having issue, same 6444
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R625problemstoo
Level 9

Re: TCL R625 Local Dimming settings not working

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Just has new update pushed, and installed. Now there is a new problem. It's either off or on. There is no hi, med, lol option. They options are there but they don't work. Only off and on. Also, the algorythm is clearly broken. Owned the r615 so I know. And previously it worked correctly on this r625.

When will the problem/error/poor coding/broken nature be fixed? Thanks
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RokuTannerD
Level 19

Re: TCL R625 Local Dimming settings not working

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@R625problemstoo Thanks for the response. What specific content source (streaming channel, HDMI input device, etc.) and specific content title are using as a test source when you observe this behavior? 

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R625problemstoo
Level 9

Re: TCL R625 Local Dimming settings not working

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All sources HDMI, Roku apps, Amazon FTV, prime, Netflix, Hulu. Clearly the issue is not the apps or sources since it happens everywhere.

R625problemstoo
Level 9

Re: TCL R625 Local Dimming settings not working

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Also, have already factory reset the tv twice in attempts to rectify issues.
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