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thisbrandlies
Level 7

TCL P-6 series does not support 4k playback?

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Here I've been purchasing 4k movies and discover this television doesn't support that playback mode. I am really tired of corporate loopholes. If we don't tell them, it's not a lie? Enough already!

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RokuTannerD
Level 19

Re: TCL P-6 series does not support 4k playback?

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@thisbrandlies  Thanks for reaching out! Have you contacted TCL support to inquire further about how to set up or configure your TV for 4K playback, as well as the requirements in order to stream that level of content on your TV? Each Roku TV manufacturer provides direct support for their products running the Roku OS. You can get in touch with TCL directly here for more help, guidance, or information about your specific model: https://support.tclusa.com/televisions or by phone at: 1-877-300-8837

Here are a few general considerations related to playing 4K content on supported devices/TVs. 

- Playing 4K content requires much higher bandwidth requirements than regular HD content. This is dependent on the speed of your network connection, as well as the available bandwidth provided by your ISP. 

- If you are purchasing content to watch, you'll need to ensure that the channel/source you are purchasing 4K content through offers this playback quality on your Roku device. Services such as Vudu offer the ability to rent or purchase 4K movies, however, other rental/purchase options may not offer this quality format on your Roku device. We highly recommend contacting any specific channel/service provider directly to confirm their content quality and channel feature offerings. 

- Playing 4K content from any device connected to your TV via HDMI requires the use of HDCP 2.2 certified high-speed HDMI cables. 

- Different models of Roku TVs may only support various formats of 4K content. 4K content varies, from standard 4K, to 4K HDR, or 4K HDR in Dolby Vision, etc. You will need to confirm which formats your TV supports when attempting to play content. Your Roku TV provider can best help answer any questions related to your specific model. 

 

Thanks,

Tanner

 

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RokuTannerD
Level 19

Re: TCL P-6 series does not support 4k playback?

Jump to solution

@thisbrandlies  Thanks for reaching out! Have you contacted TCL support to inquire further about how to set up or configure your TV for 4K playback, as well as the requirements in order to stream that level of content on your TV? Each Roku TV manufacturer provides direct support for their products running the Roku OS. You can get in touch with TCL directly here for more help, guidance, or information about your specific model: https://support.tclusa.com/televisions or by phone at: 1-877-300-8837

Here are a few general considerations related to playing 4K content on supported devices/TVs. 

- Playing 4K content requires much higher bandwidth requirements than regular HD content. This is dependent on the speed of your network connection, as well as the available bandwidth provided by your ISP. 

- If you are purchasing content to watch, you'll need to ensure that the channel/source you are purchasing 4K content through offers this playback quality on your Roku device. Services such as Vudu offer the ability to rent or purchase 4K movies, however, other rental/purchase options may not offer this quality format on your Roku device. We highly recommend contacting any specific channel/service provider directly to confirm their content quality and channel feature offerings. 

- Playing 4K content from any device connected to your TV via HDMI requires the use of HDCP 2.2 certified high-speed HDMI cables. 

- Different models of Roku TVs may only support various formats of 4K content. 4K content varies, from standard 4K, to 4K HDR, or 4K HDR in Dolby Vision, etc. You will need to confirm which formats your TV supports when attempting to play content. Your Roku TV provider can best help answer any questions related to your specific model. 

 

Thanks,

Tanner

 

View solution in original post

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