@jmpickrell wrote: ... is pushing me to return the TV to BB and just go with a different brand TV that isn't a Roku product. It's disappointing because the TV has a fantastic picture ...
I think the history of problems amplified by Roku's disengagement from customer support should lead to the conclusion that returning the tv while you can is the smart move. You don't know what else will happen (with the next Mad Hatter update). It's like being a member of the herd. Eventually you'll be on the outside edge of the group, and taken out by the predator (Roku). Forgotten about, left to suffer your fate. No hope of a fix.
But, on the other hand, if you really like the TV (and it's just tne Rokuku-ness), you might consider doing a factory reset. Tell the initial setup you don't have internet. If that fixes the problem, just use the tv to stream through an external box. More plug-n-play control over your environment (not "all your eggs in one basket" which I'm now wary of. I'd feel concerned about any tv, with any special/burdened OS). I'm liking the idea of a tv as a tv, a streaming box as a streaming box. Limit my exposure to the kukus. Choices.
If you're not digging the idea of multiple remotes. The URC-7935 universal/learning remote (3 device) is simple like the Roku remote. If you want a number keypad for an external DTV tuner, the URC-7880 is 8 device. They're learnable, so if a device isn't supported by the library of devices that can be accessed by a code, you can teach it to control a device using the other device's remote. I've got the 7935 on the way to use with a Firestick Lite (and the Roku internal DTV tuner). Hopefully this will be as nice as I hope it will.
If this works well enough for you, your tv would forever be a dumb tv. Never touched by Roku's untested updates. I think that could be a reasonable solution if a tv otherwise works well. Especially if it's past the return window to the retailer. But, even so, you might like it enough to keep it that way. Worth thinking about.
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.