More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

TCL 65Q825 - Sonos Arc issue


TV - TCL Roku Series 8 65Q825, CABLE BOX - Verizon Fios One, Sound bar - Sonos Arc

Connection - Sonos Arc connected to HDMI 4 (arc), Verizon Fios One connected to HDMI 2.

Issue - On the home page when I highlight the Sonos Arc input icon the TV displays "no signal detected".

TV display indicates CEC devices found HDMI 2 - Fios One, HDMI 4 - Sonos 

Arc, eARC - active, System Audio Control - active. The Sonos Arc is working properly and receives Dolby

Atmos from known Dolby Atmos sources.

Curious as to why this is occurring. 

0 Kudos