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progtv
Level 7

TCL 55S403 Changes Volume (up/down) and Pause/Resumes On Its Own Randomly

Since the 9.2 update, I've experienced sporadic issues with the volume increasing and decreasing and the TV pausing/playing on its own. I've already ran a full factory reset and performed various tests with the remote control batteries removed.

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55S403 Changes Volume (up/down) and Pause/Resumes On Its Own Randomly

@progtv 

Thanks for the note.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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progtv
Level 7

Re: TCL 55S403 Changes Volume (up/down) and Pause/Resumes On Its Own Randomly

Yes, I have already contacted TCL and performed various troubleshooting steps with them.