Discussions

[setohw]

We constantly have to restart tv to connect to internet - issue didn’t begin until 10.5.0 updates in November 2021

[Ello2022]

I own 3 TCL Roku TVs running Roku OS 10.5 with no loss of internet connection. Roku doesn’t make TVs by the way. How far is the TV from the modem? Have you tried connecting it via Ethernet and see what happens? Go to settings/network and run a check connection test. What does it say for internet speed? It will be in Mbps 

[setohw]

Ethernet works, but when wireless is detected and shows as good it still won’t make a cxn. Eero mesh network. Old Roku device works just fine

[Ello2022]

@setohw  So Ethernet works fine which means you may have a problem with the wireless adapter in your TV. Contact the TV manufacturer 

[RokuDanny-R]

@setohw

Thanks for the post.

The issue may stem from the fact that you're using a mesh wireless network. Have you tried connecting to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue? 

Please keep us posted what you find out.

Thanks,
Danny