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Jgosnay
Level 7

TCL 55” Roku - Horizontal line discoloration

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hey everyone, 

I haven’t seen this exact issue come up so I wanted to see if anyone else has a fix for this. I bought a 55” TCL Roku tv about a year ago. My warranty is now up but I have this discolored like about a quarter from the top. 

it wasn’t a bother until tonight when the discoloration seemed to drop down the entire screw  like a curtain call on a stage (gifs attached) 

what could this be and is there a fix? Or is a new tv in my future?
https://imgur.com/gallery/7uzTla3 

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55” Roku - Horizontal line discoloration

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@Jgosnay 

Thanks for the post.

This seems like a hardware related issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55” Roku - Horizontal line discoloration

Jump to solution

@Jgosnay 

Thanks for the post.

This seems like a hardware related issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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