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Teacher
Level 7

TCL 49s515 disconnects from WiFi every week

My TCL TV model 49s515 randomly disconnects from WiFi about every week or so. I’ve never had it happen while I am watching. Every so often I turn on the TV and have open settings to reconnect the WiFi. What gives?

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Community Manager
Community Manager

Re: TCL 49s515 disconnects from WiFi every week

Thanks for reaching out. 

We'd recommend starting by trying to troubleshoot your wireless network to see if you can resolve the issue. You can see more tips for that here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question


Thanks,
Tanner
Tanner D.
Roku Community Manager
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