Discussions

[kzipperle]

Obviously I don't know your equipment. If you buy a pretty good soundbar with multiple inputs, you need to run all of your inputs into the soundbar and NOT the TV. It shouldn't be a workaround you have to do with a Roku TV, but it works--at least for me.

[d0d0]

Thanks, yeah, this is what i ended up doing, also using optical as a workaround (my soundbar only has 2 in/outputs). Controlling my amp from just the TV remote is a feature I have enjoyed on virtually every TV for the past 20 years. Is there some piracy exploit that uses arc/cec that they are trying to block? It's mind boggling that this is broken.

[kzipperle]

I'm an OG who can't talk intelligently about modern technology. I solved my problem by trial and error and can't explain why. My only comment is that my new equipment worked well for a couple years, and then suddenly didn't. My suspicion is the TV's onboard Roku app updated along with this bug. That's why I think it's a Roku problem to fix.

[Reaston]

I am having the same problem with a Roku TV and a Vizio Sound bar. It had worked perfectly with my previous TV. Now it is a very annoying yet, intermittent problem. I will get no sound coming from the soundbar and have to go into setting to switch the audio to the TV (which really sucks). While in those audio settings, the soundbar does not show up under the HDMI/arc input. Then maybe hours or a day later, the Vizio soundbar shows up in the settings again and I am able to reconnect and get sound. Very annoying. I tried a different cable... same thing. So... I don't know if the problem is with the soundbar or the TV. But since I have not run into this problem before last November when I bought the TV, I suspect it's the Roku TV. Ugh!

[RokuHaz-M]

Thanks for flagging this soundbar issue to us! @Reaston

To help me get deeper into this, could you tell me:

• When did you first notice this issue?
• What Software Version is the Roku currently on?
• What steps have you taken so far to fix this issue?
• Is this issue occurring with just one app, or is it affecting all of them?

Looking forward to your response!

Thanks,

Roku Community Team

[MRojas]

In my case:

• When did you first notice this issue?
  Like many others in this forum, this started happening sometime in November 2024, after working fine for years.
  
  
• What Software Version is the Roku currently on?
  SW version 14.1.4, Build 7709
  
  
• What steps have you taken so far to fix this issue?
  New HDMI cable, Connect, reboot, re-connect, factory reset again and again like 100 times.
  Mine shows as: ARC (HDMI3): INACTIVE, System Audio Control: Inactive, no matter what I do.
  
  
• Is this issue occurring with just one app, or is it affecting all of them?
  All the time
  
  In my case, I connect via HDMI to an amplifier, which I assume is similar to a sound bar.
  
  It is frustrating to NOT have a solution in SOOO long.
  
  Please help.
  
  

[RokuHaz-M]

Hi there! @MRojas 

Thanks for the info you provided!

Since you've tried all the troubleshooting steps, I’m going to pass this along to the right team for some serious investigation. Could you send me the following info? 

• Device ID and Serial Number of your Roku device.
• Tracker ID: When you see the issue, hit the Home button 5 times and then the Back button 5 times, and share that ID with us.

Looking forward to your prompt response!

Thanks again!

Roku Community Team

[MRojas]

Thanks for replying.

I try every tip that is posted in this forum, but am still unable to fix it. It is really frustrating.

Information requested:
Device ID: JAA126419191
Serial #: YK0065419191

When can I expect a reply from your team?

Appreciate your help.

[RokuRhea-V]

Hey @MRojas,

Thanks for keeping us posted!

This is just a quick follow-up. When you see the issue, please also share the Tracker ID by pressing the Home and Back buttons five times.

I'll wait for your response

Roku Community Team

[MRojas]

Here it is:
https://app.screencast.com/vDMNeuoMILUID

Issue report tracker
Model: 8113X - Roku TV
Serial number: YKO065419191 (JAA126419191)
Software version: 14.1.4 • build 7709-48
GC version: 13.7.9
Timestamp: 2025-04-15T21:29:03Z
Please use issue ID 91-151-049 to report the current issue.

Tks