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SugaNutt
Newbie

Sudden HDMI error INEXCUSABLE INCONVENIENCE!!

Why all of the sudden am I not only getting this HDMI /HDCMI error not allowing me to watch anything, but it seems like Roku’s latest update is requiring me to buy a new type of cable?! I suggest ROKU reverts back to the way it was a week ago! I’ve had this Roku box hooked up to the same tv with the same hdmi cable for over 3 years now, never had any issues like this, now all the sudden I can’t use this box, and NONE OF YOUR RECOMMENDATIONS work at all, unless you expect us to buy a new cable or a new TV just to use your box!!! What gives ? This is a total inconvenience that your customers should not have to be dealing with out of the blue!! GIVE US A BETTER SOLUTION OR FIX YOUR UPDATE THAT CAUSED THIS ISSUE !!!

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RokuArjiemar
Community Moderator
Community Moderator

Re: Sudden HDMI error INEXCUSABLE INCONVENIENCE!!

Hi! @SugaNutt,

Thank you for reaching out to the Roku Community!

When devices used for watching movies and TV shows are connected using HDMI cables, each device must support the copy and content protection known as HDCP.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if you see an "HDCP Error Detected" message or a purple screen 

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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