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JC12
Level 10

Re: Subwoofer not working properly

I feel bad for you. Mine is still rocking the house. Maybe it’s your outlet destroying the woofer. Mine kicks in at the right times. I have turned it off and can tell it’s off.

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Uncommonmartian
Level 9

Re: Subwoofer not working properly

I had a similar problem with mine but I found out, by just messing around, that if I go into the audio settings while watching something(* button) and hit the reset while on bass boost or normal mode it brings back the bass. I have to do this every so often. Hope this helps.

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Jadesand
Level 7

Re: Subwoofer not working properly

I am having the same issue. Roku, should fix this issue by having the settings they have now but also have a grafic equalizer so that we can adjust what we need....

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer not working properly

@Jadesand

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
MJ0913
Level 7

Re: Subwoofer not working properly

I am having a similar issue! It played the test sound and then never another sound. I unpaired it and reset it and it refused to repair with the tv. I tried unplugging it a replugging it, nothing. It refuses to pair now. Smiley Sad

RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer not working properly

@MJ0913

Thanks for the post.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kanans
Level 8

Re: Subwoofer not working properly

Mine is now doing the exact same thing.  Had it for 3 weeks

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Kanans
Level 8

Re: Subwoofer not working properly

Tech support had me perform the exact same troubleshooting techniques I had done one my own with the exact same results.  No sound, no pairing.  Shame, when this sub was working it sounded great!  Wtf roku?!

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Kanans
Level 8

Re: Subwoofer not working properly

Got a call and they were going to send an e-mail with other things to try.  Never got the e-mail.  $250 down the drain.  Should have purchased the service plan at Best Buy.  Now I’ll be playing e-mail/text/phone tag with tech support.  I love their soundbar, it runs flawlessly!

 

Kanans
Level 8

Re: Subwoofer not working properly

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