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CiderPunk
Level 7

Subwoofer is Paired but Disconnected - How Can I Connect it back?

Subwoofer is showing Paired but Disconnected - How Can I Connect it back?

I have a Roku sound bar and the software is up to date on that.

I have a flashing white light on my Subwoofer. 

Please help

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

@CiderPunk

Thanks for the post.

Have you tried the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® Wireless Subwoofer?

Keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mitchelb1
Level 7

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

I have same problem system worked fine for 2 weeks then acts like it updates but no sound thru sub

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

@Mitchelb1

Thanks for the post.

Have you tried the troubleshooting steps provided in the link of my previous post?

If you are still experiencing an issue, can you please provide the serial number/device ID on the subwoofer? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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OwnerofDevices
Level 10

Re: Subwoofer is Paired but Disconnected - How Can I Connect it back?

I had the same issue, but my subwoofer seems to stay connected now, since the OS 10.0.0 was installed on my device recently. 

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