Discussions

[flickrl]

My Roku subwoofer apparently has died. It's not even a year old (Model 100002420). It will not power on at all. I have tried different cords from my other Roku wireless speakers, different plugs and even holding the reset button when I plug in the power. Anyone else had this problem?

[RokuMary-F]

Hi @flickrl,

Thanks for the post.

Send me a private message here with your Roku account email address and the Roku Wireless Subwoofer's serial number/device ID.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

[flickrl]

I cannot get anyone with Roku support to contact me or any Roku employees

[RokuDanny-R]

@flickrl

Thanks for the post.

We have passed along your concerns to our Support team to assist you further. They will follow up with you.

Thanks,
Danny

[flickrl]

Thank you so much @RokuDanny-R I have been trying to get help with this for almost a month now and no one calls me back or tries to contact me.

[Michael7315]

Hello hope I am in the right place. My subwoofer has stopped working. The light will not come on in the back. I have tried different outlets but nothing will work. I would appreciate an help please and thank you.

[Michael7315]

My model number is 100002420

[crhoad21]

Hello,

I am having the same issue. My Subwoofer has died it seems. Can someone please help so this can be replaced ASAP! 

Thanks,

Chris

[Roderick53]

My roku subwoofer has no power, no lights on and have tried different cords still no power

[RokuDanny-R]

@Roderick53

Thanks for the post.

Can you please provide the serial number/device ID on your Roku subwoofer? I'll be able to assist you further from there.

Thanks,
Danny