Discussions

[Roderick53]

Got a message from Danny, but never responded again, won't be buying roku again.

[Roderick53]

L2399j911293

[RokuMary-F]

Hi @Roderick53,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you through email.

We appreciate your patience in the meantime.


Best regards,
Mary

[KingTutt]

Funny how China's electronics die a month after warranty, not that it matters based on how there is no customer service from Roku. I just replaced the guts of my 25 month old TCL Roku LED tv. Now I'm going to dig into my 2 yr old Roku Blast subwoofer to hopefully find a fuse inside.

[Jamrok777]

I am having the exact same issue. Please help

[RokuMary-F]

Hi @Jamrok777,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? How are you powering the device? What troubleshooting steps have you taken so far to try to resolve the issue? 

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[Parsonsba]

I am having the same issue with my subwoofer now as well. 

[RokuMary-F]

Hi @Parsonsba,

Thanks for posting in the Roku Community!

Can you please provide more information about the issue you are experiencing? Is there a light showing on your device? How are you powering the device? Is it plugged into the wall outlet with the provided cables? Can you please provide the serial number/device ID on your Roku device?

Once we have this information, I'll be able to assist you further from there.


Best regards,
Mary