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FJ7
Level 7

Subwoofer Model # 9201X keeps disconnecting and reconnecting intermittently.

Subwoofer Model # 9201X keeps disconnecting and reconnecting intermittently approximately every 30-45 seconds then reconnects, then again disconnects. "Trying to connect to subwoofer" message keeps appearing on screen which is very distracting. Can Roku please provide a software update or patch to permanently fix this issue? Thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer Model # 9201X keeps disconnecting and reconnecting intermittently.

@FJ7

Thanks for the post.

Have you tried unpairing your subwoofer, then pairing it back again to see if that resolves the issue.

In addition, we would recommend taking a look a the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® Wireless Subwoofer?
How do I resolve issues pairing my Roku® Wireless Subwoofer?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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johneber
Level 7

Re: Subwoofer Model # 9201X keeps disconnecting and reconnecting intermittently.

I, too, am having the same problem. I've factory reset the subwoofer multiple times and reinstalled, still has the same problems. This appears to be an ongoing issue w/posts on the subject for quite some time. What is the problem/how can I address?

Thanks,

- John

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