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Kdamps
Level 7

Stuck on the bouncing roku reboot loop

Very disappointing. Bought it, plugged it in and it’s stuck on a reboot loop with the bouncing roku page. Tried all other troubleshooting related to the problem with no luck. Don’t buy roku. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Stuck on the bouncing roku reboot loop

Hello @Kdamps

Thanks for the post.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us posted and let us know the troubleshooting steps you've done so we know what steps we should take next.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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