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rickins
Level 7

Stuck on language

After update this morning, Roku TV stuck on " select language  page" for cable box

 

 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Stuck on language

Hi,

Thanks for the inquiry.

Is it possible that you can post a picture of what you are seeing so we can understand what you are experiencing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sophieshopper
Level 7

Re: Stuck on language

My insignia roku tv is also stuck on the language screen. I unplugged it, pushed the reset button for 20 seconds, etc. my remote can turn on and off the tv but it cannot move from this screen. The screen shot says

Let’s get started >
English 

Deutsch

Espanol

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stuck on language

@Sophieshopper 

Thanks for the post.

This seems to be an issue with the remote. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Insignia here: https://www.insigniaproducts.com/contact-us or at 1-877-467-4289.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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