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Level 7

Streaming sound bar not responding to remote

Anyone else having an issue with the streaming soundbar not responding to the remote? 
This happens far too often, it’s very frustrating.
Sometimes I can unplug it then plug it back on and it will start working again, but other times it flat out won’t respond to the remote and I can’t stream anything. 
The remote has full battery life, my wifi is running excellent and the remote will turn the tv on and off, but the streaming bar doesn’t respond like it’s frozen. Sometimes it responds with a delay and other times not at all

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Roku Employee
Roku Employee

Re: Streaming sound bar not responding to remote


Thanks for the post.

For troubleshooting purposes, have you tried changing your wireless network channel to see if that helps? If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.



Danny R.
Roku Community Moderator
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Level 7

Re: Streaming sound bar not responding to remote

may check your  sound bar if it is turned off after a certain tine

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