Discussions

[Joan26]

I was watching a movie in Paramount+ when a green line appeared across the screen and the picture slowly disappeared.  I tried going to the app guide but they had also disappeared and would not come in.  This morning I turned on the tv and the apps index appeared but the app icons didn’t appear. The listing slowly disappeared as I sat there.  I turned it off and tried again later.  Same thing.  The list appeared then slowly disappeared but this time it had sound.  The sound was from the Bones series but I don’t know where it was coming from but know that I have watched it on ROKU.  This tv is TCL 55” Class S4 (555451} 4k UND HDR Smart TV with ROKU TV bought July 20, 2023.  I have not had very good luck with these TV’s.  I have bought a combination of them during the last 5 years and haven’t had any last 2 years.

[RokuJohnB]

Hi @Joan26,

Welcome to the Roku Community!

Thanks for letting us know about your issue with the Roku TCL TV. We're happy to investigate further.

Can you please provide the following information below?

• Could you share with us a photo or video clip?
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team