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joe6pack
Level 7

Streaming freezes while using Roku wireless speakers

I'm using a Roku TCL TV, the speakers are properly paired. 90% of the time, whatever I'm streaming (Netflix, Hulu, Prime) simply freezes after about 10 minutes while using the wireless speakers. When I switch to the TCL TV speakers, the streaming resumes.

Any ideas to solve this problem?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming freezes while using Roku wireless speakers

@joe6pack 

Thanks for the inquiry.

I'd be more than happy to look further into this issue for you. Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku TV wireless speakers along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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