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abelfam
Level 7

Streambar stopped working

Have a brand new Roku Streambar.  I installed it yesterday on our Roku 65" TV.  Setup went fine and connected without any issues to the HDMI(ARC) input.  I connected the new Roku enhanced remote and all worked fine.  Watched TV for several hours without any issues.

I previously had a DVD player connected to the HDMI (ARC) input, and it was moved to HDMI 3. I went back into settings to change/correct the input settings.  I deleted the DVD player input then labeled HDMI 3 as a DVD Player and labeled HDMI (ARC) as "soundbar".  

I continued to watch TV with sound coming from the streambar... no issues.  I turned the TV off last night then this morning, the Soundbar would not come on.  Steady orange light showing in the front.  It was white yesterday when it was working.   I've searched all settings, searched for CEC devices and none were found, tried unplugging power from the streambar, tried pushing the reset button and it turned white and then turned green but this didn't seem to make any difference. Still nothing.  Audio settings-> speakers only have "TV Speakers" and "off".  I've disconnected the HDMI cable and when I plug it back in the TV recognizes a new device and just asks me to label it.  I labeled it (again) as a soundbar.   When I view the input on HDMI (ARC) there is the purple "ROKU" theme screen on that I guess the streambar generates and sends back to the TV, but I'm out of ideas.  No online resolutions seem to exist.  

Help!

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18 Replies
Barny
Level 8

Re: Streambar stopped working

I have exactly the same problem. There are absolutely no apps on this new Roku Streambar, after initially working OK straight from the box after install today 8/1/21. All I have is TV Off button after pressing the Home button. No Netflix, NowTV or Amazon Prime after they were working perfectly well this morning. It is going back tomorrow if I cant get it to work later.

I have another Roku box that when I link that up it works perfect.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar stopped working

@abelfam @Barny 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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BabbageGR
Level 7

Re: Streambar stopped working

I have the same problem. Set-up Streambar with no issues in January.  Watched TV this morning.  Turned it on at lunch and nothing but steady red light.  I unplugged it and waited 5 hours.  White light is now on but TV is not recognizing the device.

Any help is appreciated!

Thank you!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar stopped working

@BabbageGR

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cmurry
Level 7

Re: Streambar stopped working

is there a reason you do not post the solution?  does everyone have to direct message roku support?  that is bery frustrating 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar stopped working

@Cmurry

Thanks for the post.
Can you please provide specific information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,

Danny

Danny R.
Roku Forum Moderator
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Cmurry
Level 7

Re: Streambar not working. Steady orange light

The ROKU smart soundbar seemed to freeze up and displayed a steady orange light.  it is connected to the LG tv via an HDMI Arc.  it had been working for months.  it is running off a wifi mesh with good bandwidth.

i attempted to google a solution but was very frustrated since no actual solutions were posted, only direct msg ROKU! good grief — why? i was too tired to mess w that. the next day it was working again.

why hide the knowledge? i looked for a specific solution but also just a general manual that described what the status lights mean. this experience has really given me pause as to if i ever want to buy ROKU products again. why make it so hard?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar not working. Steady orange light

@Cmurry

Thanks for the follow up.

I have passed along your concerns to our Support team who will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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weswall2127
Level 7

Re: Streambar not working. Steady orange light

I am having this exact problem. How do I pm you? @RokuDanny-R 

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