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Stafrosty
Level 7

Re: Streambar speaker crackling

Seem to be having the same issue as everyone else, speakers sound like their blown and popping.  I’ve tried everything to fix the issue but still not working. 

Model 9102R - Roku Streambar

Serial: YL005C360301

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RokuMary-F
Roku Employee
Roku Employee

Re: Streambar speaker crackling

Hi @Stafrosty,

Thanks for posting in the Roku Community!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.


Best regards,
Mary

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Txgirl1959
Level 7

Re: Streambar speaker crackling

My Roku streambar sounds blown. The sku#9102RW and the SN: B110A0284243

What do I need to do to resolve?

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RokuMary-F
Roku Employee
Roku Employee

Re: Streambar speaker crackling

Hi @Txgirl1959,

Thanks for reaching out to the Roku community!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

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jennabee
Level 7

Re: Streambar speaker crackling

Mine is doing the same as well. I have tried replacing the HDMI, plugging it into a different port, testing the optical cord, resetting, and it is still crackling. I was going to ask for the subwoofer for Christmas and I don't think I will anymore because this speaker sounds awful.

My S/N is YL008K744049
SW VERSION 11.5.0 build 4235-95
Device ID 2A1178744049

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jennabee
Level 7

Re: Streambar speaker crackling

Has anyone had any resolution with this at all?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar speaker crackling

@jennabee

Thanks for the post and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mbishop12565
Level 8

Re: Streambar speaker crackling

I have had the exact problem and done the same things to try and resolve it. Was even thinking of getting a subwoofer too but really can’t see doing that now. This thing sounds really bad. Very disappointed. Is there any solution?

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mbishop12565
Level 8

Re: Streambar speaker crackling

Forgot my device info.

Model: 9102R - Roku Streambar 

Serial Number: YL006J475573

Software version: 11.5.0 - build 4235-95

Device ID: 2A1176475573

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RokuKariza-D
Roku Employee
Roku Employee

Re: Streambar speaker crackling

Hi @mbishop12565

Thanks for bringing this to our attention.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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