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Streambar sound distorted on movies, cannot change setting from music to movie

I purchased the streambar, set it up and could not understand any speech on movies. I asked on a support board and was told I needed the subwoofer. Purchased it and still had the same problem. Decided I might just need the stereo speakers. I finally replaced my HDMI cable thinking it might just be weak. None of these solutions worked. I can hear music, television channels and Youtube just fine. Only when I select a movie I have a distorted sound, with loud background and low, distorted voices. I have an LG tv and have no issues with the sound on it. Thanks for any help.

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