Discussions

[BrianL2]

I have a brand new TCL Roku TV, and also a brand new Roku Streambar. I unboxed both... followed Quick Start for TV, batteries in Remote, plugged in TV - yay its working! Proceeded to setup my Antenna and OTA channels (Found 30+ some channels.) Picture quality fantastic!

OK then I unboxed the Streambar. Attached HDMI / ARC, and plugged in Streambar. Right away it starts a Setup for my connection (I am using the Wired connection through USB adapter). Setup my Account. Roku Menu is there.  THEN.... I notice the TCL Roku TV remote has gone totally DEAD.

Now, Streambar controls everything - I cannot access ANY TCL TV functions. I can't adjust the Picture, etc. AND... I can't access my OTA Antenna. I can't use anything on the TCL TV ?? ONLY Streambar works now. Yes - It did allow me to setup On Off, under Remotes & devices / Remotes / "Setup Remote for TV control".... But the only "control" is On Off. 

Streambar appears to be BLOCKING all functions on the Roku TV ??  HELP!!!

[BrianL2 · Accepted solution]

UPDATE - SOLVED:  The Roku Streambar (with new "Enhanced" Remote) physically blocks the TCL Roku TV with older Infrared Standard Remote - Streambar is about 2.5 inches "tall" and the Roku TV's IR sensor is located on the lower edge of TV frame.... so sitting the Streambar front and center, right in front of TV you're blocking the InfraRed signal.  Either stand up and point TCL remote down/ or move the Streambar somewhere else?  NOTE:  maybe not a problem on huge 60" TV but on the 32" and 40" this Streambar does block the sensor... other soundbar models are not as "tall" as this one.

[Tivoburkee · Accepted solution]

Had the same problem with my 43" TCL roku tv and roku soundbar when using IR remote to control the tv. But my oem TV remote that came with the tv is wifi voice remote, only when using aftermaket universals I had trouble. Until I bought tv stand and mounted my tv 6 inches higher, even mounted the soundbar to stand also. 

[LonJ]

What’s the “Solve” for this! Just bought 50 inch TCL Roku tv and Roku Streambar Pro and the Streambar covers the sensor and I can’t use the TV remote unless I’m standing right in front of the tv and pointing down at the sensor. That’s not a solution.

[renojim]

Never mind.  I really wish there was a way to delete a post.

[MotorcycleCindy]

I too bought a new TCL Roku 5-series 55 inch TV and a TCL Soundbar. I used the legs that came with the TV. I bought a nice buffet to put them both on.

WHY WOULD TCL MAKE A SOUNDBAR THAT WOULD BLOCK THE REMOTE SENSOR THAT IS USED TO CONTROL BOTH TV AND SOUNDBAR?!!

I must raise arm and aim high with remote to try to operate both.., OR set TV on blocks, or open the drawer on the buffet and set the soundbar in the drawer (on top of DVD's) to lower it out of the way... SO THE REMOTE WILL WORK!

TERRIBLE. POOR DESIGN. STUPID.

Of course if the TV had been designed correctly I would not need a soundbar! Poor volume. Great way to make you spend more money on their products.

Never again..