Discussions

[Maisiedaisie]

My problem was very similar. I tried what you did, even tried another tv and it still happened. 
I’ve disconnected it and am probably going to buy something else.

After my last post I received an email from Roku that someone would contact me within two business days to help.

It’s been five.

john

[Bluedog827]

I may be right behind you in buying a new soundbar. 

 **bleep** 

[RokuNimfa-C]

Hi @Bluedog827, 

Welcome to the Roku Community. 

We apologize for the inconvenience this has caused. Can you please provide the serial number of your Roku Streambar from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted with the information. 


Regards, 
Nimfa

[Maisiedaisie]

If you follow my thread, you’ll see I provided the serial number 3 months ago.

john

[RokuNimfa-C]

Thank you for following up, @Maisiedaisie. 

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards, 
Nimfa

[Maisiedaisie]

Ok, it’s been four weeks and still no one has contacted me about the Soundbar. That’s three or four times they have said someone would get back to me soon. Yeah sure.

john