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MWJ
Level 7

Streambar audio isn't working with non-streaming TV input

Installed my Roku Streambar with my TCL (non-Roku) Television.  It has an HDMI (ARC) port.  The television has "T-Link" settings for connected CEC devices.  "Roku Soundbar" appears in the settings.

The Streambar outputs audio beautifully, when streaming content through the Roku interface.  However, I can't get any other content input to the TV to play audio through the Streambar.  Is there something I'm missing?  Thanks.

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Tivoburkee
Community Streaming Expert

Re: Streambar audio isn't working with non-streaming TV input

Try restarting the streambar through the settings menu of the roku, then refresh the T-Link devices in the tv menu and see if it changes anything? 

Edmund
Roku Community Streaming Expert

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MWJ
Level 7

Re: Streambar audio isn't working with non-streaming TV input

Thanks for your response.  No, it doesn't change anything.

In the TV T-Link settings, under Roku Soundbar Settings, there's a setting for Amplifier volume.  Should that be on or off?
I would greatly appreciate any additional assistance.
Thanks
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RokuKariza-D
Roku Employee
Roku Employee

Re: Streambar audio isn't working with non-streaming TV input

Hello @MWJ

Thanks for reaching out here in the Community!

For further assistance, please reply here with the serial number/device ID of your Roku Streambar. It can be located within the Roku interface by navigating to Settings > System > About

We'll keep an eye out for your reply.

All the best,
Kariza

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