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Level 7

Streambar and voice remote with volume control wont work

I am unable to get my voice remote with sound control associated with my Roku Streambar to work.  I have tried everthing you suggest, from power cycling the streambar and other Roku devices in the house.  I then took out and replaced the batteries and pressed the reset button, and nothing happend ( the green light never came on). The other remotes I own, including the TV remote, my Roku moble app remote, and the remote for my Roku express, all work.  

One more thing when trying to add a new device, it said that my remote was not supported.

Please help! 

Thanks so much!

Jerri Leslie

[personal information removed]

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