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Level 7

Streambar Pro locking up on ads when using Youtube TV app

I just switched to the Roku Streambar Pro from a Roku Ultra.  I use Youtube TV on both.  When using the Streambar it randomly locks up with a blank screen and "Ad info" in the upper left corner but never did lock up on the Ultra.  I have to press the home button twice to get back to home and restart the app.  I watched a movie on a free channel and never had an issue.  Is there a compatibility issue between the Streambar Pro and the Youtube TV app?  I couldn't find another posting about this issue so do I have a defective device?

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Roku Employee
Roku Employee

Re: Streambar Pro locking up on ads when using Youtube TV app


Thanks for the post.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Danny R.
Roku Community Moderator
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