Discussions

[vlv]

Ever since the 10/10/2024 software update, I continue to get a No Signal error message when I turn on my Roku. It is not happening with any other Roku devices in the house, only the Streambar Pro. In order to watch TV, I have to reboot the Roku and the TV. There was another software update today, 10/16, and I hoped that would fix the issue; alas it did not!

Q1: do Roku engineers test their software updates in test environments before they push them to their customers? Is there a magic percentage pass/fail rate that they use to determine when to push it into production?

Q2: when will Roku fix this issue? I have verified using my TV remote that the source is correct. I have even moved the Roku HDMI cable to another HDMI input on my TV. I still continue to get this message when turning on my TV. 

This is very annoying and I just want my Roku to work as expected, i.e., press the power button, the Roku home screen appears and I select the streaming channel. 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @vlv!

We understand you're having trouble using your Roku Streambar Pro after receiving the recent update. We'd be more than willing to assist you with your concern so you can get back on streaming quickly. 

For further troubleshooting, you may need to try the following steps below: 

1. The video cable is not connected properly or the cable is faulty
   • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
   • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
2. There is a problem with the TV.
   • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the TV's connector.
   • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
3. Enable CEC or disable auto power savings
   • If you do not see a picture after pressing a button on your Roku remote, it is possible that your player cannot "wake up" your TV over the HDMI connection. To fix this, make sure that HDMI-CEC is enabled on your TV. If you prefer your player never enters the low power mode, you can disable auto power savings.
4. There is a problem with the USB power adaptor, or the adaptor does not meet requirements
   • It is possible your Roku player is not receiving enough power, even if the power light is on. This happens sometimes if you connect your Roku player through a third-party device with a USB/AC power adaptor that does not meet more recent USB standards. Try a different power adaptor or plug your Roku player directly into a power source. For more information, learn what to do if the red light is flashing or you see a "low-power" warning.
5. If all else fails…
   • Disconnect and reconnect all cables, including the power cable.

For more tips on troubleshooting, visit this support article: What to do if you cannot see the picture from your Roku® streaming player on your TV.

Please get back to us if the issue persists, and we will assist you further. 

All the best,
Emman

[wisconsinkatie]

Good morning,

I am having the exact same issue since my Roku Streambar did an update earlier this morth, I believe it was Oct 3 or 5.

I have followed the steps below with multiple support agents in the past week and I am still unable to resolve this issue.

In the meantime, I have also plugged my Roku Streambar into 2 other television sets, one of which is only a month old... and I get the same result every time.  No HDMI source selected pops up on the television set.

I also purchased 2 brand new (different manufacturers) HDMI cables with no luck.

The ONLY way it works, is for me to physically power cycle the Streambar and wait for it to load.

What are the next steps is resolving this?

Streambar 9101R2- 
Software: 14.0.4
Build: 12221

Thank you

[PDW77]

I’m having the exact same issue, which began a couple weeks ago.  Every time I turn on the TV,, I briefly see the Roku menu and then it drops and I get a no-connection message. I then need to re-power the streambar for it to start working again.  I’ve been through all the online steps and nothing is solving the problem. 

Streambar pro model 9101R2

Software version 14.0.4

Build 12221

Same as post above 

[RokuReynan-L]

Hi, Community Users!

Greetings from the Roku Community!

Thanks for letting us know about having an issue with your streaming player having no signal.

We'd like to gather some information for us to look further into this issue. Could you please provide us with the details below:

• Roku device model, serial number, device ID, and current software version. (To check: Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Regards,
Reynan

[PDW77]

Hi,

Thanks for looking into this issue. Here are my details:

Model: 9101R2
Serial #: YL00HU676195
Device ID: 3K615H676195
Software Version: 14.0.4
Build: 12221
Tracker ID: 95-424-500

Worth noting that I can't access a tracking ID number when the error is actually occurring because I have no access to the UI until I re-power the device. However, this is the ID I received when I pressed the respective buttons 5 times after re-powering.

Given we all had the identical issue arise at the same time, this does seem related to the recent software updates.  

[RokuReynan-L]

Hi, @PDW77.

Greetings from the Roku Community!

Thanks for providing the information we needed. Rest assured that we'll forward this over to our Roku appropriate team for review. We'll let you know once we have an update.

In the meantime, we appreciate your patience and understanding as we look into this issue.

We hope this will be sorted out soon.

Regards,
Reynan

[PrattML70]

I am also having the same issue.

Model: 9101R2 - Roku Streambar Pro
Serial number: YL005V831813 (3K62D5831813)
Software version: 14.0.4 - build 1221-95
GC version 12.5.25
Timestamp: 2024-10-22-T22:51:05Z

Issue ID: 13-426-171

Software Last updated: 10/10/2024 1:18 am

[RokuEmmanuel-D]

Greetings from the Roku Community, @PrattML70!

Thanks for informing us that you are also encountering the same issue with your Roku Streambar. We greatly appreciate your effort in providing us with information about your device, which is crucial for investigating this matter. 

We would be able to pass this along to the appropriate Roku team. We are thankful for your cooperation and understanding as we work to resolve this issue as quickly as possible. 

In the meantime, we'd like to request extra details to foster the investigation. Could you tell us the exact behavior of the Roku Streambar? A short video clip would also be much appreciated. 

We are anticipating your response. 

Thanks,
Emman

[PrattML70]

Emman,

I created 3 videos.  The 1st (481 MB) immediately after turning on the Roku Soundbar and TV after it have been off for several hours.  The 2nd (262 MB) after both devices have been on for 30+ minutes.  The 3rd (117 MB) after pressing the reset button on the soundbar before pressing the power button on the remote. 

How can I upload these to you?  Will the private message allow mp4 attachments and what size does it allow?

Mike