Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
It looks like our Support team has already reached out to assist you. We would recommend continuing to work with them as they would best be able to assist you moving forward.
Thanks for the posts and providing us with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Support has already reached out to me and they are sending a replacement.
@RokuDanny-R serial number is YL00GR957971
Hi I to am having the same issue and can't seem to be able to locate how to pm you. Could you point me in the right direction so I can give you my streambar info and maybe get this taken care of. Thank you for your time.
Thanks for the follow up and providing me with your information.
Thanks for the reply.
I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
All the best,