Discussions

[DragonMaster]

Thanks

[Eroc]

Having the same issue as all the people on this post.

[Eroc]

Sorry, to be more specific love the streambar but recently it will get distorted and then start crackling. Also the volume response will change … so when up hit volume down once then it will go down 2 or 3 clicks almost to mute with one press. Then all of a sudden it will be okay again for awhile. Strange.

[barrettg53]

I am experiencing much of the same issues posted concerning the stream bar. After swapping locations with my two stream bars I'm convinced it's not a tv issue. Sporatically both RSBs exhibit distortion and audio volume level issues.

1) SN: YL001T547943, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

2) SN: YL00H1281921, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

[RokuDanny-R]

@Eroc

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@barrettg53

Thanks for the post and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[theluke]

I am experiencing the similar audio problems with my ROKU streambar. "Crackling" is the best description. Been experiencing it for months now and can't resolve permanently with removal of youtube app or restarts. Model is 9102R and serial is YL00CW141314. Software version 11.5.0.

Would you be able to help me?

[RokuMary-F]

Hi @theluke,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Eroc]

Hey danny, thanks for getting back to me…my serial number is yl0019763171. Model # 9102R, software ver. 11.5.0.4235.   I also have a samsung smart tv au8000 and im using arc… thanks

[RokuMary-F]

Hi @Eroc,

Thanks for following up.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience in the meantime.


Best regards,
Mary