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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Streambar speaker crackling

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Hi @Belinda89,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

Mary F.
Roku Community Moderator
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trags
Newbie

Roku Streambar - Audio Popping / Distortion / Crackling

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Model: 9102R - Roku Streambar

Serial Number: YL00HH299924

Software version: 11.0.0 0 build 4193-95

- Roku device has been experiencing speaker issues. Any bass in the sound of any show/app causes major distortion/rattling/crackling/popping. No other fixes have had any affect on the issue. I have tried 2 different HDMI cables, I have tried different HDMI ports, I have rebooted the Streambar, rebooted the TV, checked all the cables and connections, I have tried playing with all the different audio settings of both the Streambar and the TV. The only setting that has any affect is turning the bass down to -10, which should not be the intended solution. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Streambar - Audio Popping / Distortion / Crackling

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Hi @trags,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Dscar5
Newbie

Re: Streambar Audio Problems

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I have a streambar model 9102x Just started happening 2-3 weeks maybe the sound seems low some crackles muffled if I turn off and back on sound is great

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RokuMary-F
Community Moderator
Community Moderator

Re: Streambar Audio Problems

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Hi @Dscar5,

Thanks for reaching out to the Roku community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

Mary F.
Roku Community Moderator
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TDS31
Newbie

Re: Streambar Audio Problems

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Streambar works all the time when I’m on hdmi that it’s on but when I switch hdmi and start watching on firestick the audio only works sometimes. 

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rrogers101
Newbie

Re: Streambar Audio Problems

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FOR 3 DAYS EVERYTIME I TURN MY ROKU ON AND TRY TO WATCH ANYTHING ON THE SOUND VIBRATES ALL THE TIME, IT IS LIKE THEY ARE DOUBLE TALKING, PLEASE HELP ME FIX THIS AM TIRED OF PAYING MONTHLY FEE WHEN I CANNOT UNDERSTAND ANYTHING REGULAR TV IS FINE

[personal information removed]

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RokuMary-F
Community Moderator
Community Moderator

Re: Streambar Audio Problems

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Hi @rrogers101,

Thanks for reaching out to the Roku community!

We'd like to gather more information about the issue you're running into. Is the issue you are experiencing only happen on a specific channel or does the audio issue happen on all channels? Have you tried using another HDMI cable to connect your Roku device? What Roku model device are you using? How long has the issue been occurring?

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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DragonMaster
Reel Rookie

Re: Streambar Audio Problems

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@RokuDanny-R I am also having this issue with my streambar. Bass crackles and sounds like a blown cone. 

SN# 2A10D8431431

Model 9102X

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RokuKariza-D
Retired Moderator

Re: Streambar Audio Problems

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Hi @DragonMaster

Thanks for bringing this to our attention.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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