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Yodula
Level 7

Re: Streambar Audio Problems

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I am having same issue. Please help. It’s driving me crazy. 

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JRobinson
Level 7

Stream bar speaker blown on right side our sound bar

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I’ve had my stream bar for about a month now and it was working fine. All of a sudden when it comes to certain noises with bass the speaker on right side of sound bar sound distorted and rattle really bad. Anyone else have this problem or know how to go about fixing it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stream bar speaker blown on right side our sound bar

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@JRobinson

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JRobinson
Level 7

Re: Stream bar speaker blown on right side our sound bar

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SeriL number: YL001E653898

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Ttaskent
Level 7

Re: Streambar Audio Problems

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Hi Danny ,

Couldn't figure out how to send a PM message. I bought a Ruko Streambar from Amazon in the first half of 2021. While it was working without any problems until yesterday, a very bad bass sound comes from  botu speakers. It was impossible to use. how can i fix it, what should i do??

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stream bar speaker blown on right side our sound bar

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@JRobinson

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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AshleyLovell
Level 7

Re: Stream bar speaker blown on right side our sound bar

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I’m also having the same issue as of last week. Could someone please assist me with this? Thank you 

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RokuMary-F
Roku Employee
Roku Employee

Re: Stream bar speaker blown on right side our sound bar

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Hi @AshleyLovell,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help.

Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

Kindly provide us the serial number/device ID on your Roku device?

With more information, we will be able to assist you further.

Best regards,
Mary

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streambar Audio Problems

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@Ttaskent

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ttaskent
Level 7

Re: Streambar Audio Problems

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Model 9102CA -Roku streambar

serial. YL009S054236

software.  10.5.0 built 4210-95

device ID 2C119054236

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