Hi, my brand new Stream Bar arrived today, I've set it up as per the instructions but my remote doesn't seem to want to pair with the bar. I've gone through the troubleshooting options on the help pages, including changing the batteries (even though they were brand new) and nothings happening. I just get a flashing orange light on the bar, a flashing green light on the remote and a screen on my TV telling to push the button for 5 seconds.
If you are not able to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.