Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beckanichole
Level 7

Static on some channels

I just purchased a 32 in roku tcl tv. Set it all up and some of my tv channels are static sounding but the picture is fine. Some channels nothing can be heard. When I go on Netflix or any other app the sound is fine. Ive rest the tv by remote and the back of the tv. I've unplugged and plugged back in I have changed the cable cord but nothing is working to fix it. Please tell me I dont have a junk tv. And that this is fixable 

0 Kudos
2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Static on some channels

@Beckanichole 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing? Are the channels that you are experiencing Live TV (antenna) channels or are they normal channels on the Roku Home Screen? Can you provide us with the channels that you are experiencing the issues with? 

Try removing the channel(s) from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Shawnsgirl
Level 7

Re: Static on some channels

My issue is that there is static/crackling during commercials when watching cable. I have unplugged, restarted, removed/reconnected the cable chords from tv and wall with no luck. We had two of the same exact TVs set up the same way with no issues.

0 Kudos