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Level 7

Starting Smart system please wait then turns off itself

After I did factory reset my 4K series TCL TV says starting smart system please wait like it does when rebooting, but this time it just turns it self off. The model number is 49P2UD got it 3 years ago. Please help my son is really not happy been on holiday and no TV. Thank you.

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Roku Employee
Roku Employee

Re: Starting Smart system please wait then turns off itself

@bolaihp

Thanks for the inquiry. 

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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