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OneFrosty
Level 7

Speakers cutting in and out, when Wi-Fi connected

I have need having issues with my Roku wireless speakers not working, cutting in and out. 
these speakers were replaced under warranty and the new speakers worked good for about 2 weeks and then it’s all started again. 
after playing around I reset my wireless network on the TV so I no longer had a wifi hooked up and now the speakers work perfect. 
anytime add the wireless wifi back on the tv as it’s a smart tv and I want to watch Netflix the speakers start cutting out again. 
If I do a network connection reset and remove the wifi signal they work perfect. 

is there any fix so I can have a wireless connection to use the smart tv

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Speakers cutting in and out, when Wi-Fi connected

@OneFrosty

Thanks for the post.

If these wireless speakers are replacement speakers, we would recommend continuing to work with our Support team regarding the issue you are experiencing. They would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Community Moderator
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OneFrosty
Level 7

Re: Speakers cutting in and out, when Wi-Fi connected

I did and no reply, so I tried here 

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