Soundbar Issues - volume control lag, home button and power button not working, etc.
I have a Smart Soundbar. Was working great, then about a month ago:
List of issue: - Lag when adjusting the volume up/down, several second delay when up/down on volume, sometimes the commands will stack and then the Roku will just reboot. - Power button will not turn the Roku on/off, it use to. - Home button will not change the TV input to Roku, it use to, light blinks on Roku when pressing the home button but nothing happens. - Roku will not respond sometimes and will reboot itself
The soundbar was working great until about a month ago, then one day all of this. Its like they pushed an update that messed it up.
Roku support says it is the remote. But I tried the Roku app on my phone, which has a remote built into it, and it does the same exact things with the app remote. I also updated the batteries in the remote and repaired it with the soundbar, no fix.
They also said they were shipping a new remote but that was 2 weeks ago.
When I talk with Roku support, only via email, all they say is that they have updated my support ticket but they don't tell me anything to help. And btw, I don't know where to see the updates to the support ticket. I have looked, no place to see Service Requests that I have posted.