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courtneeii
Level 7

Sound sync off on Roku TV

I have a 4K Onn Roku Tv and lately when i’m watching cbs on it , it will start off fine and then 10 mins in of me watching my show it start getting off sync. i’ve played with the sound settings and nothing has worked yet and i’ve also reset all the sounds back to normal and still doesn’t work.  can someone help me ? it just keep getting worse the more i watch it 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound sync off on Roku TV

@courtneeii 

Thanks for the post.

Is this issue only occurring on the CBS channel, or is this happen on all channels that you watch content on?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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