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Kaizen
Level 7

Sound keeps dropping or is very choppy at times

I have a Roku Soundbar and Subwoofer. For some reason the sound has started to drop while watching shows. Everything is connected and there has been no changes since I install all components. When the sound is operating it works fine, but more often, it keeps going in and out. I've tried resetting router, roku box, with no success

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Sound keeps dropping or is very choppy at times

@Kaizen

Thanks for the post.

Have to tried making sure the connections to your devices are secure?

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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eapples
Level 8

Re: Sound keeps dropping or is very choppy at times

Hi.  I'm having the same problem.  I tried "resetting" the streambar -- that didn't work.  I checked all the connections, and everything seems to be securely connected.  The sound is fantastic; but, the intermittent dropping (sometimes every few seconds, sometimes every few minutes) is annoying.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound keeps dropping or is very choppy at times

@eapples

Thanks for the post.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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