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Sasquatch23
Level 7

Sound bar won’t turn on

I have a Roku sound bar that has been working perfectly for 5 months. Yesterday it stopped working - the 4 purple lights on the front of the sound bar don’t light up. I have disconnected it from the TV and have plugged it into other outlets that I have verified are working. I have also tried a factory reset, but nothing happens.

Any suggestions on how to bring it back to life? 

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12 REPLIES 12\
RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar won’t turn on

@Sasquatch23 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fchilese
Level 7

Re: Sound bar won’t turn on

My Roku has worked for several months and just recently stopped. The vertical white lights are gone. There is now an orange light in the center top of the sound bar.  When I hold the reset button, the light changes to blue then green. When I release the reset, the light changes back to orange.  Any help would be appreciated.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar won’t turn on

@Fchilese 

Thanks for the post.

Have you tried performing a factory reset on the device to see if that resolves the issue?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue after trying to perform a factory reset, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Chtraigre
Level 7

Re: Sound bar won’t turn on

How can someone give you this information by going to system>> settings >> about to find the serial for the Roku sound bar. If it doesn’t turn on! If did turned on, we wouldn’t be searching on how to fix it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar won’t turn on

@Chtraigre 

Thanks for the inquiry.

There should be a serial number/device ID on the Roku device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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drewski99
Level 7

Re: Sound bar won’t turn on

I'm having the same issue with my roku soundbar.  The light is blue when I turn it on, then goes to green, and finally red when it powers off. It never makes it past the Roku loading screen

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar won’t turn on

@drewski99

Thanks for the post.

Can you please provide us with your serial number of the Roku device from Settings>System>About? Once we have that information, I'll be sure to pass it along to our Support team who can assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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drewski99
Level 7

Re: Sound bar won’t turn on

Hey @RokuDanny-R I mistakenly replied to the email notification I got a few weeks ago and didn’t respond to you on here. I have tried to pm you but it says I have reached the maximum pms allowed (I don’t think I’ve even sent one). Let me know how I can get the serial number to you. Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar won’t turn on

@drewski99

Thanks for the post.

Feel free to post your serial number and I'll be able to pass it along to our Support team to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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