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Spade89
Level 7

Sound bar setup returns to language select after update

During set up once I select language and connect to network the sound bar does an update. Once the update is done instead of moving to the next step in returns me to the language select. It’s an endless loop

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar setup returns to language select after update

@Spade89 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku soundbar

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and setup the device. Then once your soundbar is setup, you can switch back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Spade89
Level 7

Re: Sound bar setup returns to language select after update

I’ve tried it and still no luck. I exchanged sound bars thinking this one was defective but the new did the same thing

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Spade89
Level 7

Re: Sound bar setup returns to language select after update

I reset the sound bar and now it loops between the boot up screen and update screen

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound bar setup returns to language select after update

@Spade89 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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